Speech Transcription now in v10.3
Flashocalypse, what to do
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Features
Technical Specification
Supported VoIP PBXs
ALL Cisco CallManager versions from 3.0 to 12.5 using Forked Recording or Skinny Protocol
Cisco CallManager Express using Skinny Protocol
IPTrade Turrets
Mitel MCD 3300
NEC Univerge - SV8000 series, IP only
Generic SIP
Supported Operating Systems
Windows 2012-2019 or later, recommended is a Windows Server
Application is self-contained, includes database and web server
Hardware Requirements
Software only recording system, no proprietary cards
Industry-standard Intel compatible server supplied by customer
Quad core CPU (or 6 vCPUs), minimum 6 GB RAM
Network card
Optional: network switch or hub capable of mirroring network traffic for SPAN recording
Recording Capacity
Over 250 simultaneous
Clustering allows scaling to thousands of ports
Retention Capacity
Advanced Speech Compression, Stereo, 160 recorded hours per GB
Real case: 167,000 calls stored in 55 GB.
Supported codecs
G.711 u-law and a-law
G.722
G.729 A / B
Opus
Recording Architecture
Passive network sniffer or Active / Forked recording
Stereo, each party is heard in a different channel
Embedded Database
PostgreSQL 9.3, easy to integrate with other software
Security
Secure access to recordings, using a Flash enabled browser
Agents can access only their own calls, from Cisco Phones (using their PINs) or from browser (using their password)
Managers have access to calls of a specific department, from browser
Administration
Web interface, supported for Evergreen browsers: Chrome, Firefox, Chrome based Internet Explorer
Call records access
Web interface + desktop player
XML Phone Service interface (on Cisco IP Phones 7940, 7960, 7970)
Support
Full logging support for offline troubleshooting
TeamViewer software included for remote support
Features
Recording Phone Calls
Cisco
MiTel
Android Mobile Phones
IP Trade
Hardware Appliance
Monitor Live Calls
Replay Phone Calls
Browse Recordings by Agent
Call Scoring & Custom Forms
IP Phone Service
High Availability recording
Integration API
Technical Specification
And More...
Memolith Features
Screen Recording
Full Motion or Snapshots
Activity Recording
Live Monitoring
Automatic Storage Management
User Bookmarks
Call Recorder Integration
Centralized Management
Easy Installation