Technical Specification

Supported VoIP PBXs

  • ALL Cisco CallManager versions from 3.0 to 12.5 using Forked Recording or Skinny Protocol
  • Cisco CallManager Express using Skinny Protocol
  • IPTrade Turrets
  • Mitel MCD 3300
  • NEC Univerge - SV8000 series, IP only
  • Generic SIP

Supported Operating Systems

  • Windows 2012-2019 or later, recommended is a Windows Server
  • Application is self-contained, includes database and web server

Hardware Requirements

  • Software only recording system, no proprietary cards
  • Industry-standard Intel compatible server supplied by customer
  • Quad core CPU (or 6 vCPUs), minimum 6 GB RAM
  • Network card
  • Optional: network switch or hub capable of mirroring network traffic for SPAN recording

Recording Capacity

  • Over 250 simultaneous
  • Clustering allows scaling to thousands of ports

Retention Capacity

  • Advanced Speech Compression, Stereo, 160 recorded hours per GB
  • Real case: 167,000 calls stored in 55 GB.

Supported codecs

  • G.711 u-law and a-law
  • G.722
  • G.729 A / B
  • Opus

Recording Architecture

  • Passive network sniffer or Active / Forked recording
  • Stereo, each party is heard in a different channel

Embedded Database

  • PostgreSQL 9.3, easy to integrate with other software


  • Secure access to recordings, using a Flash enabled browser
  • Agents can access only their own calls, from Cisco Phones (using their PINs) or from browser (using their password)
  • Managers have access to calls of a specific department, from browser


  • Web interface, supported for Evergreen browsers: Chrome, Firefox, Chrome based Internet Explorer

Call records access

  • Web interface + desktop player
  • XML Phone Service interface (on Cisco IP Phones 7940, 7960, 7970)


  • Full logging support for offline troubleshooting
  • TeamViewer software included for remote support