CallReplay v9 - New Features and Improvements Over Version 8

 

I. Main New Features

 

1. Hierarchical Users and Recording Configuration

 

CallReplay v9 uses a new, hierarchical system of adding new users and roles, with the possibility to configure all the settings related to these users in a new, Unified Configuration window. This system allows inheritance for permissions and recording policies, grouping of users by folders and tags.

Please refer to this article for a complete list of new features in the Unified Configuration window.

 

2. Screen Recorder Integration

 

This release also supports integration with screen videos created by the Memolith screen recorder software.

Please refer to this article for a complete list of new features in the integrated Screen Recorder.

 

3. Memolith Screen Recorder

 

This is the screen recording software used by CallReplay. You can deploy this on any number of desktops.

Please refer to this article for a complete list of new features in Memolith Screen Recorder.

 

4. Widget-Based Dashboard

 

A new dashboard is available in version 9, which allows the user to view general statistics about CallReplay in a single window. Users can add various widgets such as System or Database information, or monitoring widgets for storage space or database.

Please refer to this article for a complete list of new features in the Dashboard.

 

5. Licensing Pools

The management of available channels is now made in a new menu. Please refer to this article for more details.

 

II. Other Notable Features

Please refer to this article for additional features in CallReplay 9.

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