16.1. Backup

To Backup call recordings to a local folder or a windows network share, use the Backup page.



16.1.1. General Tab

In the above image, you can see the General tab, which contains usual backup options.

  • The backup label is always appended to the backup root directory, and represents the backup folder name
  • The full path is the location where the backup will be done. Pressing the "..." button, will focus the backup root directory to be changed.
  • The maximum backup size is a value that limits total call recordings backup size (example: to fit some external disk)


  • The archive type can have one of the following values:
    • Incremental - only calls that haven't been backed up will be included
    • Full - all calls will be included ( other filters applied)
  • After backup, you can choose three options:
    • Don't Remove - calls will remain in the database and on disk as they are
    • Remove File, Keep Call Info - will remove the recording files, but will keep the calls in the database, and will not allow you to listen them
    • Remove File and Call Info - will remove the recording files from disk, and remove all calls information from database
  • The free space from the backup root directory is shown on the right

16.1.2. Advanced Tab

This tab includes additional options for backup.


The backups directory is the backup root directory, where a new folder will be created with the same name as the backup label.

You can enter a local folder location here, or a windows network share with the following format: \\<server>\<path>

When a windows network share is inputted, additional fields will be shown for entering domainusername and password.


The backup period has three choices:

  • Any calls will be included
  • Between - only calls that have the starting date between the two values will be included. 
    If one date is empty, then only one date will be used as the interval margin. (example: start date is empty, end date is non-empty, then only calls with a start date below entered end date will be considered for backup).

  • Older than - only calls that have the starting date older than input value will be included

You can choose which calls to be backed up by departments, clicking the departments combo, and a pop-up will appear:



16.1.3 Status Tab

The status tab is visible only when the backup process starts.



In the progress bar, processed calls and remaining calls count are shown.

The text area below shows errors occurred during backup.


16.2. Backup History

To view a history of backups made and their details, use the Backup History page:



The left grid shows all backups made. You can sort entries by clicking any column header.

The right panel shows selected backup details.


 16.3. Restore

To Restore a backup made in a windows network share or local folder, use the Restore page.



16.3.1. Options

To view backups, select a backup root folder or a backup folder from which to restore calls.

You can also select a location from a windows network share (following the pattern \\<server>\<path> )  and login information will be shown:



If no login information is inputted, then the default user GUEST will be used.


You can sort backup entries in the left grid by clicking on a column header.

In the right panel, backup details of the selected backup are shown (same as backup history).

The refresh button located right of the input directory helps rescan for backups.


You can select either to move files from the backup or to copy them.



  • If move files is selected, the backup files are removed during restore process.
  • If copy files is selected, the backup files remain intact.


To start a restore operation you can:

  • click restore button in the last column of the grid, which restores the backup form that row


  • click restore button from the details panel to restore selected backup


16.3.2. Status

Once the restore operation has started, the status tab becomes visible:


If any error occur, it will be shown in the text area located below the progress bar.