05.6. Silent Monitoring/Recording Supported Devices

Silent Monitoring/Recording supported device reference chart for Cisco Unified Call Manager

 
Device/Phone Model SCCP SIP Gateway-based 
RTP-Unencrypted Media
Automatic Recording Silent Selective Recording User Selective Recording 
(available in UCM 9.0 or later)
Device-based (built-in-bridge)
RTP- Unencrypted Media
Device-based (built-in-bridge)
sRTP - Encrypted Media
Remarks
Analog Phone N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 12 S  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 12 SP  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 30 SP+ N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 3905 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 3911 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 6901 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 6911 XX XX  Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 7.1(3) or later Requires UCM 8.0(1) or later CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)
Cisco 6921 XX XX Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 7.1(3) or later Requires UCM  8.0(1) or later CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)
Cisco 6941 XX XX Requires UCM 10.0(1) or later Yes  Yes  Yes Requires UCM 7.1(3) or later Requires UCM 8.0(1) or later CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)
Cisco 6945  XX XX  Requires UCM 10.0(1) or later Yes  Yes   Yes Requires UCM 7.1(3) or later  Requires UCM 8.0(1) or later Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011.
Cisco 6961 XX XX Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 7.1(3) or later Requires UCM 8.0(1) or later CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)
Cisco 7811   XX Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 6.0(1) or later Requires UCM 8.0(1) or later   
Cisco 7821   XX  Requires UCM 10.0(1) or later  Yes Yes Yes Requires SIP firmware 10.1(1) Requires SIP firmware 10.1(1)  
Cisco 7841   XX  Requires UCM 10.0(1) or later  Yes Yes Yes Requires SIP firmware 10.1(1) Requires SIP firmware 10.1(1)  
Cisco 7861   XX Requires UCM 10.0(1) or later Yes Yes Yes Requires SIP firmware 10.1(1)  Requires SIP firmware 10.1(1)  
Cisco 7902  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 7905  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 7906  XX XX Requires UCM 10.0(1) or later Yes Yes SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later Requires UCM 8.0(1) or later  
Cisco 7910  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 7911  XX XX Requires UCM 10.0(1) or later  Yes Yes SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later Requires UCM 8.0(1) or later  
Cisco 7912  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 7914 Sidecar XX   Requires UCM 10.0(1) or later Yes Yes SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later  
Cisco 7915 Sidecar XX XX Requires UCM 10.0(1) or later Yes Yes SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later  
Cisco 7916 Sidecar XX XX Requires UCM 10.0(1) or later Yes Yes SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later  
Cisco CKEM Sidecar   XX Requires UCM 10.0(1) or later Yes Yes SCCP, Yes 
SIP, Device-based only
Requires UCM 7.1(3) or later  Requires UCM 8.0(1) or later   
Cisco 7920  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 7921  XX   Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later Requires UCM 8.0(1) or later CUCM 6.0(1) requires Aug 2008 firmware update
Cisco 7925 & 7925-EX XX   Requires UCM 10.0(1) or later Yes Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later   
Cisco 7926 XX   Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 7.0(1) or later Requires UCM 7.0(1) or later   
Cisco 7931  XX   Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later Requires UCM 8.0(1) or later   
Cisco 7935  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 7936  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device 
Cisco 7937  XX   Requires UCM 10.0(1) or later  Yes Yes SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later No Requires March 2010 firmware update 1.4(1)
Cisco 7940  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device 
Cisco 7941  XX XX Requires UCM 10.0(1) or later Yes Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later Requires UCM 8.0(1) or later  
Cisco 7941G-GE  XX XX Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later  
Cisco 7942  XX XX Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later Requires UCM 8.0(1) or later  
Cisco 7945  XX XX Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
6.0(1) or later Requires UCM 8.0(1) or later  
Cisco 7960  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 7961  XX XX Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later Requires UCM 8.0(1) or later   
Cisco 7961G-GE  XX XX Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later  End of Software Maintenance Release 2009
Cisco 7962  XX XX Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later    
Cisco 7965  XX XX Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later   
Cisco 7970  XX XX Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later  End of Software Maintenance Release 2009
Cisco 7971  XX XX Requires UCM 10.0(1) or later  Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later  End of Software Maintenance Release 2009
Cisco 7975  XX XX Requires UCM 10.0(1) or later Yes  Yes  SCCP, Yes 
SIP, Device-based only
Requires UCM 6.0(1) or later  Requires UCM 8.0(1) or later  
Cisco 7985  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco 8811   XX Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 8.5(1) or later  Requires UCM 8.6(2) or later    
Cisco 8831   XX Requires UCM 10.0(1) or later Yes Yes SIP, Device-based only Requires SIP firmware 9.3(2) Requires SIP firmware 9.3(2)  
Cisco 8841   XX Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 8.5(1) or later  Requires UCM 8.6(2) or later    
Cisco 8845   XX Requires UCM 10.0(1) or later  Yes Yes Yes Requires UCM 8.5(1) or later  Requires UCM 8.6(2) or later   
Cisco 8851   XX Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 8.5(1) or later  Requires UCM 8.6(2) or later    
Cisco 8861   XX Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 8.5(1) or later  Requires UCM 8.6(2) or later     
Cisco 8865   XX Requires UCM 10.0(1) or later  Yes Yes Yes Requires UCM 8.5(1) or later  Requires UCM 8.6(2) or later      
Cisco 8941  XX XX Requires UCM 10.0(1) or later Yes   Yes   Yes Requires UCM 7.1(5) or later  Requires UCM 8.0(1) or later Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011.
Cisco 8945  XX XX Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 7.1(5) or later  Requires UCM 8.0(1) or later Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011.
Cisco 8961   XX Requires UCM 10.0(1) or later  Yes Yes  Yes Requires UCM 7.1(3) or later   Requires UCM 8.0(1) or later   CUCM 8.0(1) requires March 2010 firmware update 9.0(2)
Cisco 9951   XX Requires UCM 10.0(1) or later Yes  Yes  Yes  Requires UCM 7.1(3) or later   Requires UCM 8.0(1) or later   CUCM 8.0(1) requires March 2010 firmware update 9.0(2) 
CUCM 10.0(1) requires firmware update 9.4.1
Cisco 9965   XX Requires UCM 10.0(1) or later  Yes Yes Yes Requires UCM 7.1(3) or later   Requires UCM 8.0(1) or later   CUCM 8.0(1) requires March 2010 firmware update 9.0(2)
Cisco 9971   XX Requires UCM 10.0(1) or later Yes  Yes  Yes  Requires UCM 7.1(3) or later Requires UCM 8.0(1) or later CUCM 8.0(1) requires March 2010 firmware update 9.0(2) CUCM 10.0(1) requires firmware update 9.4.1
Cisco DX650   XX Requires UCM 10.0(1) or later Yes Yes Yes Requires UCM 7.1(3) or later Requires UCM 8.5(1) or later CUCM 10.0(1) requires firmware update 10.1.1
Cisco DX70   XX N/A Yes Yes N/A Requires UCM 8.5(1) or later Requires UCM 8.5(1) or later  
Cisco DX80   XX N/A Yes Yes N/A Requires UCM 8.5(1) or later Requires UCM 8.5(1) or later  
Cisco E20 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco EX60 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco EX90 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco CTS 500 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco CTS 500-32 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco CTS (all other device models) N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco ATA 186 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco ATA 187 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco ATA 188 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco IP Communicator  XX XX Requires UCM 10.0(1) or later  Yes Yes SCCP, Yes 
SIP, Device-based only
Requires CIPC v7.0(1) or later No  
Cisco Jabber for Windows -Softphone Mode   XX Requires UCM 10.0(1) or later Yes Yes No Requires Jabber for Windows 9.2 or later Requires Jabber for Windows 9.2 or later  
Cisco Jabber for Windows -Extend/Connect Mode N/A N/A Requires Jabber for Windows 9.2 or later and UCM 10.0(1) or later Yes Yes No N/A N/A  
Cisco Jabber for Windows -Remote Desktop Control Mode N/A N/A Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.
Cisco Jabber for Mac -Softphone Mode   XX Requires UCM 10.0(1) or later Yes Yes No Requires Jabber for Mac 9.2 or later Requires Jabber for Mac 9.2 or later  
Cisco Jabber for Mac - Remote Desktop Control Mode N/A N/A Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.   Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.
Cisco Jabber for iPad (Wifi-only) N/A N/A Requires UCM 10.0(1) or later Yes Yes No N/A N/A  
Cisco Jabber for iPhone N/A N/A Requires UCM 10.0(1) or later Yes Yes No N/A N/A  
Cisco Jabber for Android N/A N/A Requires UCM 10.0(1) or later  Yes Yes No N/A N/A  
Cisco Unified Personal Communicator - Softphone Mode  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco Unified Personal Communicator - Remote Desktop Control Mode N/A N/A Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.
Cisco Unified Communications Integration for Microsoft Office Communicator/Lync -Softphone Modes N/A N/A Requires UCM 10.0(1) or later  Yes Yes No N/A N/A  
Cisco Unified Communications Integration for Microsoft Office Communicator/Lync -Remote Desktop Control Mode N/A N/A Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.
Cisco Unified Communications for RTX (CUCRTX) -Softphone Mode N/A N/A Requires UCM 10.0(1) or later Yes Yes No N/A N/A  
Cisco Unified Communications for RTX (CUCRTX) - Remote Desktop Control Mode N/A N/A Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.
Cisco Web Communicator forWx Social -Softphone Mode N/A N/A Requires UCM 10.0(1) or later  Yes Yes No N/A N/A  
Cisco Web Communicator forWx Social - Remote Desktop Control Mode N/A N/A Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.
Cisco Unified Communications Integration for WebEx Connect -Softphone Mode N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode N/A N/A Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support.  Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support. Refer to the device model under remote control to determine support.
VGC Phone  N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
VG224 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
VG248 N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
CTI Port N/A N/A Requires UCM 10.0(1) or later Yes Yes Yes N/A N/A  
CTI Remote Device (Extend & Connect) N/A N/A Requires UCM 10.0(1) or later Yes Yes Yes N/A N/A  
CTI Route Point N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
CTI Route Point (Pilot Point) N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
ISDN BRI Phone N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Carrier Integrated Mobile N/A N/A Requires UCM 10.0(1) or later Yes Yes No N/A N/A  
IMS Client N/A N/A Requires UCM 10.0(1) or later Yes Yes No N/A N/A  
Mobile Communicator N/A N/A N/A N/A N/A N/A N/A N/A Not a supported device
Nokia S60 N/A N/A Requires UCM 10.0(1) or later Yes Yes Yes via DTMF N/A N/A  
Remote Destination Profile (Single Number Reach) N/A N/A Requires UCM 10.0(1) or later Yes Yes Yes via DTMF N/A N/A  

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